Cancellation and Refund Policy

This policy applies to paid Mint AI services at getmintai.ru supplied by Григорец Владислав Павлович (Vladislav Pavlovich Grigorets), Russian tax ID (INN) 253910308600. It supplements the public offer without limiting mandatory legal rights.

You may request a full refund within 7 calendar days of payment if fewer than 5 generations were used during the paid period. Email support@getmintai.app to use this guarantee; giving a reason is optional. These conditions limit only the additional guarantee, not statutory rights. The Provider is responsible for service obligations and refunds regardless of the payment service selected.

Use available subscription controls or email support@getmintai.app from your account address. State that you cancel automatic renewal and withdraw permission to use payment details for recurring charges. After receiving the withdrawal, no new recurring charges are made using those details. Access remains until the paid period ends unless you request termination and a refund. Cancelling renewal and requesting a refund are separate actions that can be included in one email.

Refunds may be available in the following circumstances, among others:

• A request within 7 calendar days of payment with fewer than 5 generations used during the paid period: a full refund under the additional guarantee.
• An erroneous duplicate charge or a charge after receipt of a renewal cancellation.
• Paid access was not provided or the service is defective, subject to the circumstances and statutory remedies.
• Withdrawal after the guarantee period or another legal ground: subject to mandatory law and only legally deductible, documented costs. Use of the service alone does not automatically disqualify a request.

Email support@getmintai.app. We usually reply within five business days; this does not extend any shorter mandatory deadline. To locate your payment, include:

• The email address of the account used for the purchase.
• Date, amount and order or payment number, if known.
• Whether you request renewal cancellation, a refund or both. You may include a problem description and screenshots where useful. Do not send full card numbers, CVC/CVV codes or passwords.

Refunds are returned to the original payment method through the service that processed the charge. YooKassa payments are refunded through YooKassa. If the original method is unavailable, an alternative is agreed after safely verifying the recipient. Lawful requests are fulfilled within statutory deadlines. Bank and payment service settlement times vary, usually taking 5–10 business days after a refund is issued. Contact support for a status update.

A full refund ends access to the refunded paid period. Your account may continue under available free conditions. Export materials you need before the service ends. Personal data processing and deletion are described in the privacy policy.

We may verify your connection to the account or payment to avoid returning funds to an unauthorised person. Verification must not unreasonably obstruct your rights. If a request is declined, the Provider will explain the grounds; you retain the right to challenge the decision as provided by law.

Григорец Владислав Павлович. Russian tax ID (INN): 253910308600. Self-employed individual paying Russian professional income tax (NPD). Correspondence address: г. Владивосток, ул. Русская, д. 54, кв. 53. Phone: +79510000105. Email: support@getmintai.app. Contact the email above for refunds, cancellations and paid-access problems.